To create a bookmark for a Web automated Template, you first need to create the bookmark and then edit it. The bookmark needs to point to the public short link, that is unique for the template.
Each time a person visits the public link (the short link) a new case is created with a longer unique link to that specific case. Therefore, it is important that you make sure the bookmark takes you to the public short link and not the longer – case specific – link.
Unfortunately you can not pin the bookmark/short link to your home screen.
Safari (iOS) - iPad
1. Copy the short link
2. Visit the link. Tap on the Share Icon (to the left of the URL field) and then Bookmark. Choose Favourites as destination for the bookmark and name the link (e.g. ”Company Template”). Save.
3. Go to the bookmark icon (right of the URL field), navigate to your recently saved bookmark and choose to Edit it. Replace the long URL with the short link by pasting it.
Chrome on Android
1. Copy the short link.
2. Visit the link. Open the menu (click on the ”...”) and the star ☆ to create the bookmark. Name the link to something e.g. ”Company Template”. Replace the URL with the short link by pasting it before you finally hit save.