The service automatically detects which method is most appropriate for signing, depending on the device you are using when opening the case. The choice is based on the allowed methods of signature that the sender has configured, what is installed on your device, and if it has a touch screen or not.
When reviewing a case, you can see which signing methods you can use, and choose another than the default by choosing Signing help after you have chosen Sign now. There you will also find instructions on how to transfer a case to another device that has your electronic ID or a touch screen.
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