We have several agents on our account. Who can see what cases? Mikael Forsgren Updated February 08, 2018 13:42 Follow Which cases and templates an agent can see is controlled by the role the agent has, and what visibility the cases and templates are configured with. Related articles What is the difference between an Agent and an Administrator? Setting up Case Retention (automatic deletion of cases) Comments 0 comments Please sign in to leave a comment.